UK Number: 0870 3121510 (9am to 6pm)





Rental Terms

We seek to provide a service which balances providing the core needs of our clients with affordable pricing.

We care!

Client’s feedback is an important contribution to providing the service that the clients require and we are always happy to receive your comments.

Please Note:

Disclaimer

Car Rental Portugal- ARVI reserve the right to alter or change the conditions on our webpage, confirmation email or cancellations, without prior notice.

THEREFORE IN ANY CASE, NEITHER CAR RENATL PORTUGAL-ARVI  NOR ITS OFFICERS, DIRECTORS, EMPLOYEES WILL BE LIABLE TO THE CONTRACTING PARTY FOR ANY AMOUNTS NOR FOR ANY ACTIONS, LAW SUITS OR CLAIMS RELATED TO ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE DAMAGES (SUCH AS LOSS OF BUSINESS, LOSS OF PROFIT) ARISING OUT OF OR IN CONNECTION WITH THE RENTAL OR THE USE OF ANY VEHICLE WHETHER THE ACTION IS BASED ON CONTRACT OR IN TORT. YOU WILL INDEMNIFY AND HOLD YOR CAR HIRE-ARVI HARMLESS FROM ALL CLAIMS, LIABILITIES, DAMAGES, LOSSES OR EXPENSES ARISING OUT OF THE RENTAL AND/OR THE USE OF THE VEHICLE.

Deliveries

Your car will be delivered in Faro Airport or your accommodation as requested. On arrival in Portugal please call the free phone number below to finalize arrangements for the delivery of your car. The office is open from 09.00 to 19.00 seven days a week. The reps will not set off to deliver your car until you have confirmed your arrival. Deliveries are normally made between 08:00 and 22:30. If your hotel or apartment is booked in a different name to that on this reservation please let us have the other name to facilitate contact should the reps need to ask for you at your reception. Please note that mobile phones on roaming services may not call free phone services and that you may need to dial a national code to call Portuguese numbers (00351). At the airport you will be met in the arrivals area by a representative of YOR car hire-Young Original car hire.

Please look out for someone with a sign YOR car hire. As you come through the sliding doors from baggage reclaim please follow the barrier round to your left. Ahead of you and to your right you will see the car hire reps waiting area (near the POLICE STATION). If you do not see the airport rep as you come out of the arrivals area he may be with another client. He has a mobile phone and you may call him on
00351 96 9777 854 or 00351 96 978 7039 - João Correia

There is a public phone near the arrivals area. We do not have a desk in the airport.
You may alternatively between 09.00 and 19.00 call the freephone number shown below and our office staff will call the airport rep for you. Please note that mobile phones on roaming services may not call free phone services and that you may need to dial a national code to call Portuguese numbers (00351).

The car will be on our car park at airport car park No. 4. On leaving the front of the terminal building please cross the road and the pay car park in front of you. Our car park is across the road on the far side of the pay car park about 200 meters from the terminal building. If you have a trolley you may wish to follow the road to your right around the edge of the car park.

When returning the car to Faro airport please park it on the car park from where you collected it. The park P4 parking can only be used to collect and return rental cars.

The car rental key is to be handled in the hand of the client. The client will open the door and the client will check all damages and scratches, fuel level, or other issues. In case of doubts the representative YOR CAR HIRE ALGARVE will double check the car agreement contract. The client has the key, to open the car, and check the damages and car conditions.

Once the client leaves the car Park 4, is accepting the car conditions and future responsibilities.

The car return keys, is to be handled in the hand of the representative YOR CAR HIRE ALGARVE. The client will return the car rental, at the time agreed on the contract YOR CAR HIRE ALGARVE. The representative YOR CAR HIRE ALGARVE will check the car together with the client.

The representative YOR CAR HIRE ALGARVE is waiting for the client at the agreed contract return time!

The representative YOR CAR HIRE ALGARVE, will be at PARK P4, from 08.30H-21.00H, and it is a free service.

The car returns other time than at the agreed contract return time.
When the client need to return the car rental, at another time than the contract agreed time; The client will call YOR CAR HIRE ALGARVE, before, to change, and to agree the new return time!

Over time. When the pick-up time or the return time, is from 21.00H-08.30H.
YOR CAR HIRE ALGARVE will charge 20 euro extra, for each over time.
Extra 20 Euro - Car delivery / or return service at the airport at night between 21.00H and 8.30H.


Second drivers

Each car may have two named drivers. They will need to have their passports and drivers license at commencement of hire and at all times when driving. Hire charges are payable on collection of the car by cash or card.

Our standard package includes
  • No Hidden Charges
  • Break Down Assist
  • Car rental Portugla AR VI Price Promise
  • Hassle FREE car rental
  • CDW insurance with excess ( this is like comprehensive in UK)
  • IVA ( VAT)
  • Delivery / return at airport. Extra cost to accommodation in the following locations: Praia da Luz, Lagos, Alvor, Portimão, Silves, Lagoa, Carvoeiro, Armação de Pêra, Albufeira, Loulé, Vilamoura, Almancil, Faro, Tavira and Monte Gordo.
  • One additional driver
  • One Child seat if required
  • Roof rack cost extra 75 EUR.
  • Unlimited mileage in Portugal.
  • Which covers everything you need to drive away.

Available as optional extras are
  • Excess waiver also known in Portugal as “super CDW”
  • Further drivers
  • furtehr baby /child seats
  • Insurance to drive to Spain
  • PAI (Personal Accident Insurance)
  • Tolls service.  Transponders device, for the motor way.

These options may be arranged with the represntative when you collect the car.

Baby or Child seats and roof racks

The Baby  seats that we have are standard forward facing child seats generally suitable for children from 6 months to 2 and a half years. We also havechild seats/ booster cushions for older children. .

If you are using our child seats please bring a towel or other cover to help us to keep the child seats clean for clients children. caused by clients over loading roof racks we now only fit roof racks to the Corsa. You are responsible for what you carry on the roof rack and for any damage that it may cause to the car. We ask you to take great care. Clients should supply their own tie downs suitable for the baggage they intend to carry.

The roof rack can only be use in cars from the group C. cost 75 Euro per rental.

Payments

The prices for the rental of the car are based on the pick up and drop off at Faro Airport.

You only make the payment.  when you collect the car in Portugal.

The payment is in cash, EUROS.If you pay with credit card for the hire you will be charged an extra 7%, so it is always advisable to pay in cash.

Deposit required with  credit card for security reasons. We will ask you to complete a card slip as security for the amount of the deposit and excess. However at the end of the hire the slip is returned to you and you should destroy it without delay.

We do not ask for a reservation deposit so I will not need your card details over the Internet.

The hire includes unlimited mileage within Portugal. If you wish to go to Spain you will need a bail bond and green card from our insurers. There is a charge of 50 Euro.

There is a returnable deposit against the satisfactory return of the car. The insurance has an excess as shown on the website.

Excess waiver

In addition to compulsory third party insurance, collision damage waiver (CDW) and theft cover are provided.

Personal accident insurance is not included.

 Insurance cover is subject to an excess and your maximum liability is indicated below.  Here is the price for optional waiver of the excess:
Group A / B / C / - excess 950 Euro, cost 7 Euro/day to waive the excess. 
Group D / E / F/ - excess 1,500 Euro , cost 10 Euro/day to waive the excess. 
Minibus 7 or 9 seats/Cabriolet/Automatics - excess 2,500 Euro, cost 10 Euro/day to waive the excess.

PAI - Personal Accident Insurance cost  only 4 Euro/day availalbe on request.

Should you have an accident or the car is broken into or any other event that requires a claim on the insurance you must call the police and get an incident report AUTO DE OCORRENCIA. Without this the insurance will not pay the claim. It is ythe main driver responsibility to obtain the police report number and deliver it to us. If you have any difficulties with this please do not hesitate to call the office and we will be happy to help. Please call our office to report any loss or damage even if the car remains driveable.

Car fuel

Return the same fuel as delivered.

Full return Full

1/2 return 1/2

At the end of the hire please return the car with the same amount of petrol as at the start of the hire. The nearest petrol station is approx 200 meters from the airport. And 10 meters from park 4. There are more petrol stations in both directions approx 1 kilometre from Faro Airport. Please note that there are petrol stations on the motorway A22 or national road N125 along the Algarve. We recommend that you call at a petrol station at the start of your journey.It is for this reason that we do not operate a full tank policy.

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