We seek to provide a service which balances providing the core needs of our clients with affordable pricing. Client’s feedback is an important contribution to providing the service that the clients require and we are always happy to receive your comments.

Please Note: We reserve the right to alter or change the conditions on our website or confirmation letter without prior notice.

Your car will be delivered in Faro Airport or your accommodation as requested. On arrival in Portugal please call the free phone number below to finalize arrangements for the delivery of your car. The office is open from 09.00 to 19.00 seven days a week. The reps will not set off to deliver your car until you have confirmed your arrival. Deliveries are normally made between 08:00 and 22:30. If your hotel or apartment is booked in a different name to that on this reservation please let us have the other name to facilitate contact should the reps need to ask for you at your reception. Please note that mobile phones on roaming services may not call free phone services and that you may need to dial a national code to call Portuguese numbers (00351). At the airport you will be met in the arrivals area by a representative of YOR car hire-Young Original car hire.

Please look out for someone with a sign YOR car hire. As you come through the sliding doors from baggage reclaim please follow the barrier round to your left. Ahead of you and to your right you will see the car hire reps waiting area (near the POLICE STATION). If you do not see the airport rep as you come out of the arrivals area he may be with another client. He has a mobile phone and you may call him on
00351 96 9777 854 or 00351 96 978 7039 - João Correia

There is a public phone near the arrivals area. We do not have a desk in the airport.
You may alternatively between 09.00 and 19.00 call the freephone number shown below and our office staff will call the airport rep for you. Please note that mobile phones on roaming services may not call free phone services and that you may need to dial a national code to call Portuguese numbers (00351).

The car will be on our car park at airport car park No. 4 Row G. On leaving the front of the terminal building please cross the road and the pay car park in front of you. Our car park is across the road on the far side of the pay car park about 200 meters from the terminal building. If you have a trolley you may wish to follow the road to your right around the edge of the car park.

When returning the car to Faro airport please park it on the car park from where you collected it. There is a swipe card on the sun visor to allow access to the car park. Please replace the card on the sun visor as the airport authority charge 25 euros for replacement cards. If the rep is unable to be there to welcome you please leave the car unlocked with the key on top of the drivers wheel. Please rest assured that if you do not meet the rep in the normal course your deposit card slip will be destroyed without delay.

Please do not leave the car on any other car park, as you will remain responsible for hire fees and our expenses. If there has been any damage or other loss to the car please call the rep on the number above. It is in your interest to agree the damage with him before leaving.

Each car may have two named drivers. They will need to have their passports and drivers license at commencement of hire and at all times when driving. Hire charges are payable on collection of the car by cash or card.

• CDW insurance with excess ( this is like comprehensive in UK)
• IVA ( VAT)
• Delivery / return at airport or accommodation in the following locations: Praia da Luz, Lagos, Alvor, Portimão, Silves, Lagoa, Carvoeiro, Armação de Pêra, Albufeira, Loulé, Vilamoura, Almancil, Faro, Tavira and Monte Gordo.
• An additional driver
• Child seats if required
• Roof rack are free but can only be used on Opel Corsa.
• Unlimited mileage in Portugal.
• Which covers everything you need to drive away.
  

• Excess waiver also known in Portugal as “super CDW”
• Further drivers
• Insurance to drive to Spain
• PAI (Personal Accident Insurance)

These options may be arranged with the rep when you collect the car

If you are using our child seats please bring a towel or other cover to help us to keep the child seats clean for clients children. The child seats that we have are standard forward facing child seats generally suitable for children from 6 months to 2 and a half years. We also have booster cushions for older children. Where parents are concerned as to the suitability of the seats we provide we would always recommend that they consider, for peace of mind, bringing their own seats.

To assist in fuel economy modern cars are of very lightweight construction. As a result of much damage caused by clients over loading roof racks we now only fit roof racks to the Corsa. You are responsible for what you carry on the roof rack and for any damage that it may cause to the car. We ask you to take great care. Clients should supply their own tie downs suitable for the baggage they intend to carry.

There is a returnable deposit against the satisfactory return of the car. The insurance has an excess as shown on the website.

The prices for the rental of the car are based on the pick up and drop off at Faro Airport.

If you pay cash for the hire of the car you will be asked to pay the 50 euro and excess deposit.

If you pay with credit card for the hire you will be charged an extra 4%, so it is always advisable to pay in cash.

If you pay by credit card we ask you to complete a card slip as security for the amount of the deposit and excess. However this is not submitted to the bank unless there is a claim, so in the normal course you will not actually pay a deposit for either the excess. At the end of the hire the slip is returned to you and you should destroy it without delay.

We do not ask for a reservation deposit so I will not need your card details over the Internet.

The hire includes unlimited mileage within Portugal. If you wish to go to Spain you will need a bail bond and green card from our insurers. There is a charge of 50 euro.

In addition to compulsory third party insurance, collision damage waiver (CDW) and theft cover are provided.

Personal accident insurance is not included. Insurance cover is subject to an excess and your maximum liability is indicated below. Here is the price for optional waiver of the excess:
Group A / B / C / - excess 400 Euro
Group D / E / F/ - excess 550 Euro
Minibus/Cabriolet/Jeep - excess 1000 Euro

PAI - Personal Accident Insurance only 4 Euro / day availalbe on request.

Should you have an accident or the car is broken into or any other event that requires a claim on the insurance you must call the police and get an incident report number. Without this the insurance will not pay the claim and it is your responsibility to obtain the police report number and deliver it to us. If you have any difficulties with this please do not hesitate to call the office and we will be happy to help. Please call our office to report any loss or damage even if the car remains driveable.

At the end of the hire please return the car with the same amount of petrol as at the start of the hire. The nearest petrol station is approx 300 meters from the airport. Follow the airport approach road until you join the main Faro road. There are petrol stations in both directions approx 1 kilometre beyond the road junction. Please note that there are no petrol stations on the motorway along the Algarve and you should take the opportunity to fill up at the petrol station mentioned above. Returning to the airport there is no accessible petrol station on the motorway or the approaches to the airport. We recommend that you call at a petrol station at the start of your journey. It is for this reason that we do not operate a full tank policy.